Cathay Pacific Cancellation Policy : Refunds, Fees & Rebooking Guide

Cathay Pacific Cancellation Policy: Everything You Need to Know

Travel plans are not always certain; they do change unexpectedly and suddenly, and in that case, understanding the cancellation regulation, refund rules, and how to act in those scenarios is the most important. Cathay helps passengers manage their bookings easily, so passengers can cancel and get refunds easily. With knowledge of the procedure and regulations, passengers can easily cancel their flights. 

In this blog, we are going to break down the Cathay Pacific cancellation policy. And also know about the process and charges to cancel a flight. 

What is the Cathay Pacific cancellation policy? 

Cathay Pacific Airlines' cancellation policy has a very simple regulation that helps passengers make cancellations easily. You can cancel or request a refund in case you booked directly with Cathay Pacific, either online, by way of the mobile application, Customer Care, or by any other method. Here are some common regulations of this policy: 

• Flight can be cancelled within 24 hours without charges. 
• After 24 hours, cancellation fees are charged, based on the fare option. 
• If you booked through a travel agent, the cancellation process must be done through that agent, as Cathay Pacific is unable to process refunds on their behalf.
• Unused award tickets can be refunded online via the Manage Booking portal or by contacting Customer Care.
• Tickets that are partially used are non-refundable. 

What are the regulations of the 24-hour window?

Within its cancellation policy, Cathay Pacific grants an unconditional 24-hour window for every passenger to cancel the flight with no charges.

• Whether booked through 
• the website, 
• mobile app, 
• or any other mode. 

• Passengers can cancel and get a full refund. 
• Only if they are making a cancellation within 24 hours of booking the flight.
• There are no cancellation charges applicable on cancellation within 24 hours of booking.

What are the cancellation regulations for the fare option? 

Cathay Pacific Airlines' cancellation charges vary based on the fare option the passengers have chosen. Here are the cancellation rules for fare options: 

Economy class:

All passengers with these fare options have to pay charges for cancellation. 

Premium economy:

• Essential passengers: Have to pay charges for cancellation. 
• Flex passengers: Can cancel their ticket for free. 

Business class:

• Light and essential fares: Have to pay charges. 
• Flex passengers: Can cancel their flights for free. 

First class:

 Members can cancel their flight for free, without any charges. 

Award Tickets: 

Any passenger with an award ticket has to pay charges for cancellation, no matter which fare option you have booked. 

How to cancel a flight with Cathay Pacific? 

Cancellation policy of Cathay Pacific has provided a very straightforward online and offline cancellation process. Here is the detailed online and offline method to cancel these flights: 

For online process: 

1. Open the official site of Cathay Pacific in your browser. 
2. Then, click on the “Manage Booking” option, available just behind “Book a trip”. 
3. Choose the “Find a booking” option and fill in the required details. 
4. Then click on “Find my booking” and choose the flight cancellation option. 
5. Follow the instructions and cancel your flight. 

For the offline method: 

Passengers can contact the customer service via chat or call and cancel their flight. 

Please provide the correct flight information so that they can access their reservation and cancel their flights easily. 

What are the charges and refund regulations? 

Cathay Pacific's refund policy states that any passengers whose flight ticket is unused can cancel the flight and get a refund. However, the refund mode and refund amount may vary depending on the fare option. Here are some regulations about the cancellation charges and refunds:

• Cancellation Fee: As per Cathay Pacific, cancellation fees must be paid for non-refundable tickets only. Passengers must pay a USD 120 or 17,000 Asia Miles service fee if the ticket is non-refundable and remains fully unused. 
• Refund Method: The refund is returned to the original payment method if you are eligible for it.
• For Award Tickets: The Asia Miles balance used for the award will be returned to your account.
• Refund: passengers will receive a refund if the ticket is fully unused. Any ticket that is partially used or for which you have flown one segment cannot be cancelled. 

What if the flight is delayed or cancelled by the airlines? 

Flight delay and disruption are stressful, but Cathay tries to reduce the stress and provide options based on circumstances. Weather or any other unexpected circumstances may cause late arrivals or cancellations. Here's what you can expect from us:

• Getting Updates: You may check the Travel Alerts section on the Cathay Pacific homepage for regular updates. You can also check your flight's status through the website, through the display screen, or through the loading announcement available at the airport. 
• Stay in the loop: If you have provided your contact information to the airlines while booking, then the airlines will send you real-time updates through notiFLY SMS alerts, which will be useful if you don’t have internet or if the flight is delayed and you haven’t checked. 
• Manage your booking: using the manage booking option, you can make alterations in your reservation using Cathay Pacific's special ticketing guidelines. The change can, however, be made only if you booked via the website or their mobile app.
• Rebooking and Refunds in Case of Cancellation: If your flight is cancelled or delayed for a long stretch, the airline will accommodate you on the next available flight, within the same cabin class, and make the change available in your Manage Booking.
• Check Transportation: In case your flight is late, there may be alterations or delays blocking your way downtown, along with traveling to the airport.
• New Departure Time: May also be aware of any new check-in and boarding times if you have been recently rescheduled. 

How Long Does It Take for a Refund to Be Processed?

The Refund Policy of Cathay Pacific tries to provide passengers with a refund as soon as possible after cancellation. However, the refund period can depend on a few conditions: 

• Typical Processing Times: Usually, the request for a refund is processed within seven calendar days.
• Complicated Cases: If your booking includes interline flights, or we may need more information from you (if your credit card might have expired, for example), then it could take a little longer.
• Bank Processing Time: After Maxjet processes the refund, the time it takes for the actual refund to show is now really dependent on your bank or payment service provider.

Conclusion

Understanding Cathay Pacific's cancellation policy and charges is very important to know if you are cancelling the flight. The regulations related to cancellation, refund, and disruption matters. Knowing the cancellation process, your options, and any future changes to your trip should be smooth sailing. Please do refer to Manage Booking or find the latest information before doing anything else, or simply call Customer Care for assistance, know the policy, and make the cancellation process seamless and straightforward.