The airport has a long walk, and disabled or ill persons may feel how to cover the distance. With Lufthansa Airlines' wheelchair assistance service, travelers will get help with this. They provide this service for no cost. With a wheelchair, airlines will provide an assistant who will help with traveling. Airlines, however, will not provide an assistant. Carrying your own wheelchair on airlines will come with regulations.
In the guide below, we have discussed all the regulations of wheelchair assistance and carrying wheelchairs, as well as the process to request a wheelchair, the types of wheelchair requests, and the services airlines will provide.
How Regulations of Lufthansa Airlines' Wheelchair Assistance Work?
Lufthansa Airlines wheelchair assistance caters to the sick or disabled traveler tend to keep hassles out of the travel experience for affected persons. This service is provided for no cost by the airlines. Here are the regulations of this policy:
- Please submit a request for a wheelchair at least 48 hours before the flight.
- The airport provides three wheelchair options which users must select according to their specific requirements.
- The service will start when you check-in and will end at the departure gate.
- Passengers can bring two mobility devices as free baggage.
- The airline needs wheelchair specifications which include size and weight and battery specifications if they apply.
- Emergency exit rows and certain other seats do not permit passenger occupancy because of safety regulations.
- International and EU passenger accessibility regulations guide the services provided by the organization.
How to Make a Request for a Wheelchair?
There are different modes provided by Lufthansa Airlines wheelchair assistance to make a request. Here is the detailed procedure.
While reserving seats:
- Enter the flight details
- Select one of the flights from the options
- Then enter your personal information.
- On next page select for wheelchair assistance
- Confirm the seat
- Make the payment.
- Receive the reservation details.
Online process:
- Open the mobile app or the website.
- Then head to the manage booking or the check-in option
- Then enter the details.
- Move forward and select wheelchair assistance in amenities.
- Complete the procedure.
- Receive email with request.
Offline Process:
- Head to airport for check-in or to counter
- Then provide the ticket
- Ask them for wheelchair assistance
- The representative will complete the process
Which Wheelchair Assistance Do you Use?
There are multiple types of wheelchair assistance options provided based on the traveler's mobility needs. Here are the types of wheelchair assistance options available on flight:
- WCHR –Help for Long Distances
- This option is provided for the travelers who can walk but are not able to cover long distances.
- You can walk inside the aircraft
- You can climb stairs
- Assistance is provided within the airport
- Best for: elderly passengers or those with minor mobility issues
- WCHS – Wheelchair Assistance for Stairs
- This type is for passengers who can walk but cannot use stairs.
- You can walk inside the aircraft
- You cannot climb stairs
- Assistance is provided at the airport and during boarding
- Best for: passengers with knee injuries or limited movement
- WCHC – Full Wheelchair Assistance
- This is for passengers who cannot walk at all and need complete assistance.
- Full support from airport entry to aircraft seat
- Assistance during boarding, flight, and arrival
- May include an aisle wheelchair inside the aircraft
- Best for: passengers with serious mobility conditions
Travelling with Your Own Wheelchair
The airport provides a free wheelchair if needed
- You can carry your own wheelchair free of charge (usually in cargo)
- Travelers can take up to 2 assistive devices in access of luggage.
- Also mention the details like the size, weight and the type of the wheelchair.
- Foldable wheelchairs can be used till the boarding gate
- It will be tagged and loaded at the aircraft
- Battery-powered wheelchairs have special rules and may need approval
- Some aircraft have size limits, so check before travel
Services Provided on Flight Day:
The airline will provide these services on the flight:
- The customer will get a wheelchair and an assistant after they check in.
- If they are bringing there own wheelchair, it will go to cargo
- The travelers will then head to the security check
- After that, they will take you to the gate.
- As boarding starts you will get prior boarding.
- The assistant will take you to the flight and help you board and get seated.
- There the staff will take care of the passenger.
- The traveler will get help in moving and will be provided with all the requirements on the seat.
- After the flight lands, the travelers will have to wait on the seat.
- After the deboarding of others,
- An airport assistant will come and help you in deboarding.
- They will take you to the gate and will also help you in luggage collection.
Restricted Services
- The service provider will not help you with transferring to toiletries.
- They will not help you with feeding.
- Will not help you with medical service or medication
- Carrying the person or lifting him.
Conclusion
Lufthansa provides wheelchair assistance services which enable passengers to travel through airports in a safe and pleasant and stress-free manner. Travelers who plan their trip in advance and submit requests early will receive appropriate assistance throughout their entire travel process. Lufthansa provides assistance to passengers from their airport navigation until their boarding and through their arrival process. The guidelines establish straightforward procedures for passengers who need to bring their personal mobility devices. Passengers can travel with assurance through the process by selecting their appropriate assistance type which enables them to enjoy their trip without facing major challenges.
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