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Flight cancellation comes with a lot of regulations and a feeling of surreal. Even though airlines never want you to face problems, they also don’t want to lose. Knowing the regulations of Etihad Airways' cancellation policy is going to help the passengers a lot.
This policy contains all the regulations, a list of conditions under which you will receive a refund, and when you will not. Also, what if the airlines deny your boarding? Know the refund regulation and compensation scenarios.
How does Etihad Airways Flight Cancellation Work?
Airlines will try to keep the regulations very hassle-free. Etihad Airways' cancellation policy covers the process of cancellation, plus the rules of refund, and in-flight cancellation. Two things matter the most, your fare option and your time of cancellation. Here are some common regulations of the cancellation policy:
- Airlines offer three fare options provided by Etihad Airways:
- Value: refund not allowed
- Comfort: refund with cancellation fee
- Deluxe: Full refund with no charges
- No matter which cabin class you choose, fare regulations will remain the same.
- The passenger will check the cancellation charges for Etihad Airways while booking.
- The charges vary based on fare options and the route. Please check the charges before.
- Deluxe fare passengers can cancel 4 hours before the flight; canceling after that will be marked as no show.
24-Hour Free Cancellation Rule:
Etihad Airways provides a 24-hour cancellation policy with a risk-free window for free cancellation:
- Anyone who has made a booking 7 days before the flight,
- And is canceling within 24 hours of making a reservation
- Can cancel the flight with no charges
- And receive the refund amount in the original mode of payment.
- This rule is available for every fare option.
What is the Flight Cancellation process?
Passengers get multiple modes to cancel the reservation with the cancellation policy for Etihad Airways tickets. Choose one that suits your comfort. Being aware of the procedure will be very beneficial for you:
Online Cancellation Process:
- Go to the official website of Etihad Airways
- Click on “Manage My Booking”
- Enter your booking reference and last name
- Open your flight booking details
- Select the Cancel Booking option
- Check the Refund amount and the Cancellation charges (if any)
- Choose the refund mode.
- Then click on confirm.
- Receive a confirmation email from Etihad
Offline Cancellation Process:
By Phone (Customer Support):
- Call the customer service of Etihad.
- Select your language
- Then follow the automated system.
- Provide:
- Booking reference
- Passenger name
- Passport details
- Request ticket cancellation
- Know the cancellation charge and refund eligibility
- To confirm cancellation, click on continue.
- Receive cancellation confirmation by email or SMS
- Refund is processed to the original payment method (if applicable)
At the Airport Ticket Counter:
- Visit the airport ticket counter
- Carry your ID or passport with the Booking reference or e-ticket
- Request ticket cancellation
- Staff will check fare rules, inform you of the refund or charges
- Confirm cancellation
- Receive confirmation
- Refund is processed according to the payment method and fare rules
Through a Third Party:
- Contact the person with whom you booked the ticket with
- Provide booking details
- Request cancellation
- The agent will:
- Cancel the booking with Etihad
- Inform you about the refund or fees
- Refund will be processed by the agent, not directly by Etihad.
What if Denied Boarding?
Etihad Airways' cancellation policy regulations provide proper compensation for cases where they deny passengers from boarding a flight, if they are at fault:
- You will receive compensation, and the airline decides the amount and type of compensation
- If you haven’t followed the rules or you are carrying any harmful item, then airlines will deny you from boarding.
- This happens when the flight is overbooked and not enough people volunteer
- You may get compensation if you had a confirmed ticket, you checked in on time, and you arrived at the gate on time.
- If the airline moves you to a lower seat class, you must get a refund for the price difference
What is the Compensation for Flight Delay?
Airlines will provide you with compensation based on the timing of the delay. Here are the regulations:
- Arrive 0–1 hour late: No compensation
- Arrive 1–4 hours late: You get 2 times the price of your one-way ticket, and the Maximum payment is $1,075
- Arrive more than 4 hours late: You get 4 times the price of your one-way ticket. They will refund $2,150 max.
When do Airlines Provide Refunds?
As per the Etihad Airways refund policy. The following are the condition under which airlines provides refunds:
Fully Refundable Tickets
- If you bought a fully refundable ticket, you can get your money back if you don’t travel
- You must get a refund if you paid for extras like checked bags, Seat upgrades, and Wi-Fi.
- This applies if you couldn’t use the service because of a Flight cancellation, a Long delay, a Schedule change, or being bumped from the flight
- If something didn’t work on the plane, you may need to tell the airline to get your refund
- You get a refund if you paid a baggage fee and your bag is officially declared lost
- Airlines usually declare a bag lost after 5–14 days
When will the Passengers not Receive a Refund?
The list of situations in which travelers will not be compensated is as follows:
- In the following cases, non-refundable ticket holders will receive their refunds as if the airline cancelled the flight, the airline made a significant change to the schedule, or the airline provided a refund.
- For personal reasons, sickness, late arrival that results in missing the flight, and being on the flight but not liking the service will not receive refunds.
- There will be no reimbursement for overnight accommodations, meals, or car rentals because of delays or cancellations.
- In case you have booked with the Travel agents and booking websites, they should provide you with full refunds if the airline didn't fly you as scheduled
How to File for a Refund?
Airlines usually provide a refund within 7 to 21 days. But if you haven’t received the refund, you can ask the airline in writing. Passengers can call the airlines customer service. They can also form to get a refund. If they refuse, you can also file a compensation complaint with the U.S. DOT.
How Long Does the Refund Take?
The refund time usually depends on the payment method. Here are the payment periods based on different methods:
- Credit card payments: Refund within seven business days
- Cash or check payments: Refund within 20 days
- If you have paid with any other mode, you will receive the refund within a maximum of 21 days.
After this period, you can file a complaint for a refund.
Conclusion
Canceling your flight is simple if you have complete knowledge of Etihad Airways' cancellation policy, and they don’t make the process complex. Here are the regulations you must know before you cancel. Refundable and non-refundable tickets come with completely different rules. Furthermore, if the airline decides to cancel the ticket, the compensation rules will be different. So, it is essential to learn the regulations to make the most out of your booking.
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