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Passengers can cancel the ticket easily with the online and offline processes. The Turkish Airlines cancellation policy process is simple. Whether you have booked a refundable ticket or non-refundable ticket, the process is the same, but the regulations are different.
In this blog, we have provided all the regulations related to cancellation in a very straightforward manner. The rules, fare-related regulations, charges, process of cancellation, and refund. Read the guide carefully.
What is Turkish Airlines Cancellation Policy?
Turkish Airlines' cancellation policy grants the customers a very easy interaction with the cancellation system. The policy itself is rather lenient. Reservations can be cancelled by the customers within 24 hours of booking, and after that, they will be charged fees that depend on the fare option and the destination. The specific rules of the policy are as follows:
- There are no charges applicable for canceling within 24 hours of the reservation.
- Cancellation option closes within 12 hours of the reservation.
- Regulations vary based on the fare option.
- Used tickets cannot be refunded.
- If your ticket is purchased at a holding price, then the ticket becomes non-refundable.
Turkish airlines 24-hour window:
Turkish Airlines’ cancellation policy 24-hour option is a great help to passengers with uncertain travel plans.
- If you are canceling the flight within 24 hours after booking, you can do it without incurring any charge and receive a complete refund.
- These regulations apply to any passenger making a cancellation regardless of the fare consulted.
- Passengers must buy a ticket on the app or website and cancel it within 24 hours.
- The date of departure must be 7 days away.
How to cancel a Ticket?
There are different modes through which passengers can cancel the reservation. Here is the detailed process:
Cancel online:
Cancel with the app or website.
- Open the site or app.
- Then enter the reservation details.
- Then continue.
- Follow the prompt and complete the process.
- You will receive an email after completion
- Refund will be credited based on the fare option and mode of reservation.
Cancel offline:
- Passengers can cancel with customer service or at the airport ticket counter.
- Cancel via live chat or third party.
- Passengers can also cancel and get a refund in e-credit.
What is the cancellation regulation for different fare options?
Turkish airlines provides different fare options, that too for both economy and business class passengers. The cancellation regulations also vary based on the route. Check the rules for cancellation for the specific fare at the time of booking:
Fare Type | 1–12 Hours Before Flight (Domestic) | ≥ 12 Hours Before Flight (Domestic) | 1–12 Hours Before Flight (TRNC–Ercan) | ≥ 12 Hours Before Flight (TRNC–Ercan) |
Business | TRY 3500 penalty | No penalty | TRY 4750 penalty | No penalty |
Prime Fly | TRY 850 deduction | No deduction | TRY 1250 penalty | No penalty |
Extra Fly | TRY 950 penalty | TRY 650 penalty | TRY 1300 penalty | TRY 900 penalty |
EcoFly | Not permitted | TRY 1450 deduction | Not permitted | TRY 1950 deduction |
International fare options:
Turkish Airlines' cancellation policy for international flights, the fares, and regulations are different:
- Promotions and business promotion fares will not get a refund, but will only receive the tax.
- Other fare options allow for a refund if cancelled before the flight’s departure; however, they may incur additional charges.
Summary
- Cancellation, change, and refund policies are generally specific to a route across all types of fares (Economy and Business).
- There is no one-size-fits-all reward for every flight.
- One has to make sure of the fare rules upon ticketing to be empowered with compensation.
What are the rules for a refund?
Turkish cancellation policy undertakes refunds in a timely manner. It does not impose extra administration fees, especially when the cancellations are filed under the 24-hour policy. Refund times are set by the chosen method of payment and by the bank processing the refund.
As per the Turkish Airlines refund policy, in most cases, customers get paid anywhere between a couple of days and a week. Meanwhile:
- Service fees are non-refundable, even if the ticket price is.
- Miles or Points apply the same policy, but perhaps a few days would be required to see their return in your account.
- Refunds are provided quickly, and there are no processing fees applicable to them.
- Applies to both paid and award tickets (with the same rules).
- Only the base ticket fare is refundable — extra services are non-refundable.
What if the flight is canceled by the airlines?
There are very less cases where the airlines cancel the flight, but sometimes the condition becomes inevitable, so the airlines provide 3 options for recovery:
- Airlines give a rebooking option for any flight that is departing in the next 7 days.
- Cancel the reservation without charges and get a refund in the original payment mode.
- Receive the refund amount in e-credit.
Some tips for the travellers:
Here are some tips for passengers:
- If you have missed the flight, visit the counter they will help you.
- Turkish Airlines provides a 24-hour cancellation policy for reservations that are made online.
- Please revisit the regulation while booking the ticket.
- Reserve a refundable ticket if the plan is uncertain.
- Cancel the correct as early as possible if you have made a mistake.
Conclusion
At the end, Turkish Airlines' cancellation policy is designed to balance flexibility with fare rules, giving multiple options for cancellation. Airline gives refundable fares with free cancellation, whereas cancellation of non-refundable fares comes with harsh regulations and charges. There is a 24-hour window that is risk-free for every fare option. By viewing the fare regulations and canceling within the provided time frame, you can avoid extra charges and unnecessary regulations.
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